Smart Source Post Sales Support
Free unlimited, 24/7 Support Tickets available at https://support.smartsource.com.sg
Free unlimited 24/7 email support available during office hours via support@smartsource.com.sg
Free unlimited phone support available during office hours via hotline +65 6908 5719
Annual Maintenance Cost (Choose any one plan)
| Nonprofit Plan Basic | 9AM to 6PM (Weekdays excluding public holidays) with 8-hour response time. | Price starts from $3000 depends on the type of solutions implemented |
| Nonprofit Plan Premium | 9AM to 6PM (Weekdays, weekends, and public holidays) with 4-hour response time. | Price starts from $9000 depends on the type of solutions implemented |
| The AMC covers the following: Monitoring and Alerts, Cloud server’s maintenance, Microsoft Azure administration, Power Platform administration, Dynamics 365 administration, Regular bug fixes and issues, Ongoing security monitoring, Scalability enhancements, System maintenance, Application maintenance, Monthly system health check, Unlimited support tickets, Unlimited Email and Phone support | ||
| POST SALES ONSITE SUPPORT (if required) | |
| Professional Service Fees (On Site Support) | |
| For on-site, during office hours (9am-6pm), $250 / hour (Minimum 2 hrs per session) | |
| For on-site during outside office hours | |
| 1.5 times of standard office hours rate from 6pm – 12 midnight | |
| Two times of standard office hours rate from 12am – 9am Two times of standard office hours on public holidays | |