Last updated: 29 September 2026

SmartTrack, provided by Smart Source Technologies Pte. Ltd., allows users and organisations to manage field work, jobs, location tracking and related operational information.

This page explains how SmartTrack users can request deletion of their account and associated personal data, what information is deleted or may be retained, and the applicable retention periods.

1. How to request account and data deletion

You may request deletion of your SmartTrack account and the personal data associated with that account at any time.

Email: support@smartsource.com.sg

Please use the subject:

SmartTrack Account Deletion Request

To help us locate the correct account, include:

• the email address used for your SmartTrack account;
• your name; and
• your organisation/company name, if applicable.

Do not send your password or other authentication credentials.

We may need to verify that you are the account holder before completing a deletion request. This is to prevent unauthorised deletion of another person’s account.

Where a SmartTrack account is managed by an employer or organisation, some business records may belong to or be controlled by that organisation. In these cases, we may need to coordinate the request with the organisation while still processing deletion of personal account information that SmartTrack is permitted to delete.

2. What happens when an account is deleted

Once an account deletion request has been verified and approved, SmartTrack will delete or anonymise personal data associated specifically with the user account, except where retention is necessary for legitimate legal, security or operational reasons described below.

Data scheduled for deletion may include:

• account name and email address;
• authentication and account-profile information;
• device and push-notification registration information;
• personal account preferences;
• location and tracking information associated with the user;
• tracking sessions and location history attributable to the account;
• job check-ins attributable to the user;
• comments or other user-generated information where deletion does not compromise records that the organisation is required to retain;
• photos, media or other files uploaded by the user where they are not required as organisational records;
• pending offline/synchronisation information associated with the account; and
• other personal information directly associated with the deleted SmartTrack identity.

Deleting an account is different from merely disabling or suspending it. Once deletion has been completed, the deleted SmartTrack account will no longer be available for normal use.

3. Information that may be retained

Some information may need to be retained even after an account deletion request.

This may include information required for:

• security and fraud prevention;
• investigating misuse or unauthorised access;
• maintaining system and audit integrity;
• resolving disputes;
• complying with applicable laws or regulatory obligations;
• protecting the rights of Smart Source Technologies, our customers or other users;
• maintaining legitimate organisational business records; and
• backup and disaster-recovery purposes.

Where information is retained for one of these purposes, its use will be limited to the purpose for which it has been retained and it will not remain available as an active SmartTrack user account.

Operational records belonging to an employer or organisation may also be retained where SmartTrack processes those records on behalf of that organisation. Where reasonably possible, the deleted user’s direct personal identifiers will be removed or anonymised while preserving necessary organisational records.

4. Retention periods

SmartTrack applies the following general retention approach:

Active account information

Account information is retained while the SmartTrack account remains active and is required to provide the service.

Account deletion requests

Once a verified deletion request is accepted, personal account information will normally be deleted or anonymised from active SmartTrack systems within 30 days.

Location and tracking information

Location and tracking data is retained only for as long as required for the organisation’s legitimate operational, reporting and compliance purposes.

Where the information is no longer required, it will be deleted or anonymised in accordance with the organisation’s approved retention policy and applicable legal requirements.

Uploaded media and operational records

Photos, job records, check-ins, comments and similar operational information may form part of an organisation’s business records. These records may therefore be retained for the period required by the organisation, while personal identifiers are removed or anonymised where appropriate and permitted.

Security and audit records

Security, access and audit information may be retained for up to 12 months after account deletion, where required to investigate security incidents, prevent abuse, maintain system integrity or resolve disputes.

Backups

Personal information may remain in encrypted or access-controlled backup copies for up to 90 days after deletion from active systems.

Backup copies are maintained for disaster recovery and business continuity and are not used as active user records. Data remaining only in backups will be removed through the normal backup-expiration cycle.

Legally required records

Where applicable law, regulatory requirements or an organisation’s legal obligations require certain records to be retained for a longer period, those records may be retained for the required period.

They will be used only for the applicable legal, regulatory, security or record-keeping purpose.

5. What happens after deletion

After account deletion is completed:

• the user will no longer be able to sign in using the deleted SmartTrack account;
• active authentication sessions will be invalidated;
• device and notification registrations associated with the account will be removed where applicable;
• personal information will be deleted or anonymised according to this policy; and
• information that must legitimately be retained will be isolated from normal account use and retained only for the stated purpose.

Account deletion cannot normally be reversed once the deletion process has been completed.

6. Questions about deletion or retention

For questions about SmartTrack account deletion, personal data or retention practices, contact:

Smart Source Technologies Pte. Ltd.
SmartTrack Support / Data Protection
Email: support@smartsource.com.sg

When contacting us about an existing account, please identify the SmartTrack account using your registered email address. Do not send your password, API keys or other authentication credentials.